Shipping Policy

Effective Date: Jan 20, 2026

At NovellaMate, we believe shipping should be simple, transparent, and worry-free.
Here’s everything you need to know about how your order gets from us to you .

🌍Worldwide Free Shipping & Duties Included

We offer free worldwide shipping on all orders.

• Shipping fees are fully covered by us

• Import duties and taxes are included, wherever you are

• No hidden charges upon delivery

  The price you see at checkout is the final price you pay.

⏱ Order Processing & Dispatch

• All orders are processed within 24 hours after purchase (within 48 hours for weekend orders)

• Orders are first dispatched from our warehouse to our logistics center, and then forwarded to the destination country

• Orders are handled on business days (Monday–Friday, excluding public holidays)

  Once your order leaves our warehouse, it is officially on its way through our shipping network.

📦 Shipping Confirmation & Tracking

As soon as your order is shipped from our logistics center, you will receive a shipping confirmation email that includes:

• Your tracking number

• A link to track your shipment

  Please note:
  Tracking information becomes available after the shipment departs from the logistics center, which may take a short period after warehouse dispatch.

  You can track your order at any time by visiting:
  https://www.17track.net/en
  and entering your tracking number.

🚚 Estimated Delivery Time

After shipment, delivery typically takes:

• 12–15 business days

Delivery times may vary slightly depending on your destination and local customs processing, but most orders arrive well within this timeframe.

❓ Need Help?

If you have any questions about shipping or your order status, feel free to contact us at:
contact@novellalabs.com

We’re always happy to help.